At Nadawa Toys, we aim to provide a smooth and efficient shipping experience for all of our customers. This Shipping Policy outlines how we handle shipping, delivery times, and associated fees for orders placed through our website, nadawatoys.com.
1. Order Processing Time
- All orders are processed within 1-2 business days after receiving your order confirmation email.
- Orders are not shipped or delivered on weekends or holidays.
- In case of high order volumes, shipments may be delayed. We will notify you via email if there is a significant delay in your order.
2. Shipping Rates and Delivery Times
Shipping rates are calculated at checkout based on the weight of your items, your shipping location, and the shipping method selected. Estimated delivery times are as follows:
- Standard Shipping: [insert delivery time, e.g., 5-7 business days]
- Express Shipping: [insert delivery time, e.g., 2-3 business days]
Please note that delivery times may vary depending on your location and external factors such as weather, customs processing, or courier service delays.
3. Shipping Destinations
We currently ship to the following regions:
- Within UAE
- Shipping rates: 25 AED (2 business days)
- Please note that delivery times may vary depending on your location and external factors such as weather, customs processing, or courier service delays.
- For international shipping inquiries, please contact us at info@nadawatoys.com for more information.
4. Order Tracking
Once your order has been shipped, you will receive a shipment confirmation email with a tracking number. You can use this number to track your order via our shipping provider’s website.
5. Shipping Restrictions
Some products may be subject to shipping restrictions due to size, weight, or regulatory requirements. We will notify you at checkout if your order contains restricted items.
6. Customs, Duties, and Taxes
For international orders, Nadawa Toys is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping (such as tariffs, taxes, or import duties) are the responsibility of the customer.
7. Lost or Damaged Packages
Nadawa Toys is not liable for packages lost or damaged during shipping. If you receive your order in a damaged condition, please contact the shipping carrier or our support team at info@nadawatoys.com to file a claim.
8. Shipping Address
Please ensure that your shipping address is correct before placing an order. Nadawa Toys will not be responsible for orders shipped to incorrect or incomplete addresses.
9. Contact Us
If you have any questions or concerns about your order or our shipping policy, please contact us at:
Nadawa Toys
Email: info@nadawatoys.com
Website: nadawatoys.com
