Thank you for shopping at Nadawa Toys. We strive to provide you with the best products and service. If you are not entirely satisfied with your purchase, we’re here to help.
1. Returns
You have 3 days from the date of delivery to return an item for a refund or exchange. To be eligible for a return, your item must be:
- Unused and in the same condition that you received it.
- In the original packaging with all tags and labels attached.
2. Non-Returnable Items
Certain items are non-returnable, including:
- Gift cards
- Downloadable software products
- Opened or used toys for hygiene reasons
3. Refunds
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within a certain number of days.
4. Shipping Costs
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
5. How to Return an Item
To initiate a return, please follow these steps:
- Contact us at info@nadawatoys.com to request a return authorization.
- Pack the item securely in its original packaging.
- Include a copy of your receipt or proof of purchase.
- Ship the item to the address provided in the return authorization email.
6. Exchanges
If you need to exchange an item for the same item or a different item, please contact us at info@nadawatoys.com. Exchanges are subject to product availability.
7. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at info@nadawatoys.com. We will provide instructions for returning the item and will cover the return shipping costs.
8. Changes to This Policy
We may update this Refund and Returns Policy from time to time. We will notify you of any changes by posting the new policy on this page with a new effective date.
9. Contact Us
If you have any questions about this Refund and Returns Policy, please contact us at:
Nadawa Toys
Email: info@nadawatoys.com
Website: nadawatoys.com
